Chinese-Speaking Older Patients In The US Require Deeper Engagement Strategies!

Engaging Chinese-Speaking Elderly Patients in the US

The United States is home to a growing population of Chinese-speaking older adults. According to the U.S. Census Bureau, the number of Chinese Americans aged 65 and older is projected to triple by 2050. As a result, medical practices in the U.S. must find ways to engage with this demographic to provide high-quality care. In this article, we’ll discuss what medical practices can do for patient engagement with Chinese-speaking older patients deeply.

Provide Language Access Services

Language barriers can make it difficult for Chinese-speaking older patients to communicate with healthcare providers and access care. Medical practices should provide language access services, such as interpreters or translated materials, to deeply engage with this population. The Centers for Medicare & Medicaid Services (CMS) requires that healthcare providers who receive federal funding provide language access services to limited English proficiency (LEP) patients. Medical practices can partner with professional interpreters or use remote interpreting services to provide real-time interpretation during appointments. They can also provide translated materials, such as brochures or patient education materials, in Chinese.

Hire Bilingual Staff

Hiring bilingual staff members who speak Chinese can help medical practices deeply engage with older Chinese-speaking patients. Bilingual staff members can communicate more effectively with patients and help them navigate the healthcare system. Medical practices can also train their staff members on cultural competence to ensure that they understand the values, beliefs, and customs of Chinese-speaking older adults.

However, with the rising cost of healthcare in the United States, higher wages, benefits costs, and inflation, it becomes unaffordable for medical practices to hire or retain bilingual staff. Hiring a HIPAA-certified virtual Chinese language professional can help enhance patient care and patient engagement and deeply engage patients by giving them the time they need with a qualified healthcare professional to guide them through the complex and daunting medical challenges. 

Understand Cultural Differences

The Chinese culture has unique values, beliefs, and customs that may impact healthcare decisions. for deep patient engagement with Chinese-speaking older patients, medical practices should understand these cultural differences. For example, it is common in Chinese culture to defer to authority figures, such as healthcare providers. Patients may be hesitant to question or challenge their provider’s recommendations. Medical practices should encourage open communication and give patients the information they need to make informed decisions. Trained healthcare professionals from diverse backgrounds similar to the Chinese-speaking immigrant population in the US may be better qualified and equipped to nurture and foster deep and lasting relationships for better patient care outcomes and patient retention. 

Offer Health Education Programs

Health education programs can help Chinese-speaking older patients better understand their health conditions and how to manage them. Medical practices can offer group education programs or one-on-one virtual sessions with a healthcare professional. These programs can cover medication management, disease prevention, and healthy lifestyle habits. To build strong relationships, medical practices can offer webinars and virtual consultations with the Saffron Solution Chinese-speaking HIPAA-certified healthcare professionals. 

Use Technology to Connect with Patients

Technology can be a valuable tool for patient engagement with Chinese-speaking, older patients. Medical practices can use patient relationship management software to provide healthcare services, which can be especially helpful for patients who live far from the medical practice or have mobility issues. Practices can also use social media, such as WhatsApp, text messaging, and multimedia communication in Chinese, to connect with patients and provide health information.

Conclusion

Deep patient engagement with Chinese-speaking, older patients is essential for medical practices in the United States. Effective strategies are providing language access services, hiring affordable virtual bilingual staff, understanding cultural differences, offering health education programs, and using technology to connect with patients. Medical practices that take steps to engage with this demographic can provide better care and improve health outcomes. As the Chinese-speaking older adult population grows, medical practices need to prioritize this group’s needs and preferences.

Chinese-Speaking Older Patients In The US Require Deeper Engagement Strategies (English Audio)
Chinese-Speaking Older Patients In The US Require Deeper Engagement Strategies! (Chinese Audio)