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Five Reasons Why Referring Providers Stop Sending Patients 

Lack of communication

Referring providers often complain about a lack of communication from the physician they are referring to. This can include not receiving prompt responses to phone calls or emails, not receiving updates on the patient’s care, and not receiving information about test results or treatment plans.

Inadequate follow-up care

Referring providers may also complain about inadequate follow-up care provided by the provider they are referring to. This can include not seeing patients for follow-up appointments, not providing adequate patient education, and not providing detailed discharge instructions.

Difficulty in reaching the physician or provider

Referring providers may also complain about the difficulty in reaching the provider. This can include long wait times on hold, unresponsive voicemails, and difficulty in scheduling appointments. For which the Saffron Solution customizes the referring provider strategy as per the medical practice’s need.

Lack of transparency

Referring providers may also complain about a lack of transparency from the physician they are referring to. This can include not providing clear and detailed information about treatment plans, not being open about any issues that arise, and not providing clear billing information.

Difficulty in coordinating care

Referring providers may also complain about the difficulty in coordinating care with the provider they are referring to. This can include a lack of communication between providers, difficulty getting test results and other patient information, and difficulty scheduling follow-up appointments.

It is worth noting that these are general complaints and may vary depending on the practice setting, type of specialty, and region. Also, it’s important to remember that the best way to understand the specific complaints of referring providers is by seeking their feedback and addressing them.

the Saffron Solution team uses technology, operations engagement, and its high-performance multilingual team to engage with referring providers. Please get in touch with the Saffron Solution team to learn more

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