Multilingual front office medical staff - the Saffron Solution

Human Multilingual Engagement boost Medical Practice Revenue

Medical practices all over the United States must work with a diverse patient population. With lower medical reimbursement and high costs of doing business, including benefits, 401K, and workers’ compensation insurance, the cost of hiring multilingual staff for medical practices is daunting. 

The benefits of human multilingual engagement with the patient population versus automated texting are stunning!

Improved Communication

Human multilingual engagement allows medical practices to improve communication with patients who speak languages other than English. This can help to decrease the no-show and canceled rates by reducing confusion and misunderstandings about appointments and treatment plans.

Personalized care

Human multilingual engagement also allows medical practices to provide personalized care to patients. By communicating in the patient’s preferred language, medical practices can better understand the patient’s needs, leading to improved patient engagement.

Increased trust and confidence

Providing multilingual engagement can increase trust and confidence among patients who speak languages other than English. Patients are more likely to keep their appointments and follow their treatment plans if they feel their healthcare provider understands their cultural background.

Improved patient education

Human multilingual engagement allows medical practices to provide improved patient education to patients who speak languages other than English. By communicating in the patient’s preferred language, medical practices can ensure that patients fully understand their condition and available treatment options.

Better patient understanding

When patients have a clear understanding of the information provided to them, they are more likely to follow their treatment plans, less likely to be confused, and less likely to miss their appointments.

Better scheduling

When medical practices can communicate effectively with patients in their preferred language, they can schedule appointments at times convenient for them, reducing the likelihood of no-shows and cancellations.

Improved follow-up

Human multilingual engagement can also improve follow-up care for patients. By communicating in the patient’s language, medical practices can ensure that patients understand their treatment plan and follow-up instructions, reducing the likelihood of no-shows and cancellations.

Addressing cultural barriers

Multilingual engagement can help address cultural barriers that may prevent patients from keeping their appointments or following their treatment. This can include understanding cultural attitudes toward healthcare, aging, and managing patients’ misconceptions.

Marketing

Multilingual engagement can also help medical practices in their marketing efforts. By communicating in multiple languages, medical practices can reach out to new patients in their preferred language, increasing patient volume and revenue.

Compliance

Multilingual engagement can also help medical practices to comply with regulations such as the Affordable Care Act, which requires that practices provide language assistance services to patients with limited English proficiency.

In conclusion, human multilingual engagement can help medical practices to decrease the no-show and canceled rate by improving communication, providing personalized care, increasing confidence, improving patient education, addressing cultural barriers, and improving follow-up, marketing, and compliance. By delivering multilingual engagement, medical practices can improve patient satisfaction and engagement, increasing patient volume and revenue.

the Saffron Solution team has HIPAA-certified multilingual engagement officers trained to engage with patients and referring providers. Contact us to explore affordable options.

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