Outliers Ophthalmology Meeting 2026

One Platform
To Power It All.

Medical Practice Automation. Intelligent Human Care.
Built for ophthalmology practices that refuse to be average.

For independent ophthalmology practices that need enterprise-level operational power — without giving up ownership, independence, or the patient relationships that define them.

Book a Demo at Outliers See How It Works
HIPAA Compliant Integrates With Your EHR Trusted Nationwide
$100M+ Revenue Generated for Practices
50+ Integrated HIPAA Applications
99% Client Satisfaction Rate
$0 Software Cost to You
Omni Rancho Las Palmas, Palm Springs CA View venue | March 20-21, 2026 Add to calendar
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SILVER SPONSOR

Find Us at the Outliers Ophthalmology Meeting 2026

Visit our booth and catch our 10-minute talk by Varun Khanna, Founder & CEO — "The Outlier Operating System: How Premium Practices Build One Source of Truth Across Patient Journey, Revenue, and Referrals."

March 20–21, 2026 Omni Rancho Las Palmas Resort & Spa, Rancho Mirage, CA Booth + 10-Minute Keynote Talk
Saffron Solution Conference Booth Book 15 Min With Our Team

Meet Varun Khanna, Founder & CEO

The Challenge

Operational Friction Is the Silent Killer
for Ophthalmology Practice Growth

Outlier practices don't lose because of a lack of demand. They lose because systems don't talk. When your phone, scheduling, SMS, forms, referrals, billing, and analytics live in silos — you leak revenue every single day.

Lead Leakage

Missed callbacks, unscheduled consults, and low conversion from your highest-value phone and web traffic — lost before they ever become patients.

Referral Leakage

Faxes, phone calls, and HIPAA texts that never become scheduled appointments. Your referral partners are sending patients — they just disappear in the handoff.

No-Show Leakage

Weak confirmations and a lack of proactive workflows mean empty chairs and wasted surgeon time. Every no-show is direct revenue lost.

Staff Burnout

Your team is copying, pasting, and chasing — instead of delivering a premium patient experience. Admin turnover now exceeds 25% annually in practices like yours.

Visibility Blind Spots

No real-time view of your pipeline, capacity, or collections. Decisions made on gut instead of data. Revenue leaks you can't see — until it's too late.

The Empty Cockpit Problem

Most practices already have tools — scheduling, CRM, marketing, analytics. But nobody is flying the plane. Practices use less than 30% of the features they're paying for.

60%Labor cost increase since 2021
63%Physician burnout rate in 2024
25%+Annual admin staff turnover
<30%Avg software features actually used
The Insight

Technology Alone Was
Never the Solution

Software promised efficiency. Instead it created complexity. Practices were sold scheduling platforms, marketing tools, patient engagement apps, reputation management systems, referral trackers, CRM systems, and analytics dashboards — often separately, often by vendors with no integration between them.

The result is what we call the Empty Cockpit Problem: the plane exists, the instruments work — and nobody is flying it.

What a practice actually needs is not more software. It needs an embedded operator — a trained, dedicated presence supported by integrated technology, managed on their behalf.

See The Solution
Practice Operations Dashboard
Before tSS
  • 8–12 disconnected systems
  • Overwhelmed admin staff
  • EHR + CRM + marketing don't talk
  • No real-time revenue visibility
  • Who's flying the plane?
With tSS
  • One integrated operating system
  • Dedicated Patient Engagement Officer
  • All systems connected via EHR
  • Live dashboards — pipeline & revenue
  • We fly the plane. You see patients.
The Model

How tSS Works Inside Your Practice

Three integrated layers. One outcome: a better-run practice that you still own, that runs like a system 10× your size.

01

We Integrate
Your Systems

No replacement required. Your EHR stays. Your PM system stays. We wrap our platform around everything you already use — connecting your data, communications, and workflows.

  • EHR & PM integration
  • VoIP / phone integration
  • Zero disruption to existing workflows
02

We Embed
Your Operator

A dedicated, HIPAA-certified Patient Engagement Officer (PEO) is trained on your practice's workflows and embedded into your operations. Multilingual. Managed by us. Accountable to you.

  • Multilingual patient engagement
  • Trained for your specialty
  • Managed & accountable to outcomes
The Core Differentiator
03

Automation Runs
the Workflows

AI and RPA handle the repetitive administrative layer — so your team focuses on patients, not paperwork. Every workflow is enforced: scheduled, pending with reason, or resolved.

  • Appointment reminders & recalls
  • Referral capture automation
  • No-show recovery workflows
The Result: Less admin burden  →  Better patient experience  →  Higher revenue capture  →  Practice independence preserved
The Platform

50+ Applications. Four Core Pillars.

Rather than a wall of features, we organize our platform around the four outcomes that matter most to ophthalmology practices.

Patient Engagement

The most important differentiator — the human layer that keeps patients engaged, returning, and satisfied.

  • Multilingual Patient Engagement Officers
  • Appointment reminders & recalls
  • No-show reduction workflows
  • Patient reactivation campaigns
  • SMS / WhatsApp / WeChat messaging
  • Online booking & waitlist management
  • Mobile patient check-in

Practice Operations

Operational infrastructure that makes your practice run like a system 10× its size.

  • Surgery coordination management
  • Insurance authorization & verification
  • HIPAA-compliant digital forms
  • e-Signature (no Docusign needed)
  • Inventory management (RFID)
  • Referring provider application
  • Staff task & ticket management

Growth & Marketing

Marketing infrastructure that brings patients in and keeps referring providers coming back.

  • Enterprise CRM integrated with EHR
  • Referral capture & tracking
  • Reputation management
  • Marketing automation (email, SMS, RCS)
  • Custom website & heatmaps
  • Newsletters & campaigns
  • Social media integrations (10 channels)

AI & Automation

The intelligence layer that enforces outcomes and gives leadership real-time visibility.

  • Robotic Process Automation (RPA)
  • Agentic AI for autonomous workflows
  • AI front desk & call handling
  • Real-time ops dashboards
  • Referral velocity analytics
  • Capacity & collections reporting
  • Model Context Protocol (MCP)

All 50+ applications hosted on AWS GovCloud — government-grade security, full HIPAA compliance, integrated directly into your existing EHR and practice management system. Zero software cost.

See the Full Platform Demo
The Proof

Practices That Stay the Course Don't Look Back

The clearest ROI typically shows up between months 6 and 18. Practices that commit to the full model don't come back asking if it was worth it — they come back asking what else we can do.

$100M+ Revenue Generated for Practices
99% Client Satisfaction Rate
50+ Integrated HIPAA Applications
$0 Technology Cost to the Practice

The 18-Month J-Curve

Operational transformation is disruptive before it is beneficial. The first six months involve integration and learning. ROI compounds after month twelve. This is exactly why short-term software solutions and generic VA services consistently fail — they leave before the transformation completes.

A two-year embedded engagement is not an arbitrary contract length. It is the minimum viable duration for the model to deliver what it promises.

Month 0–6
Integration & Adjustment
Month 6–12
Stabilization & Early ROI
Month 12–18+
Compounding ROI
Quick Watch

Behind the Platform

Bite-sized clips from our team — AI demos, patient success stories, and practice tips.

AI Automation

Practice Growth

Patient Experience

Operational Efficiency

Staff Support

Success Stories

View All Shorts
The Difference

There's Nothing Else Like This
In Healthcare

Three alternatives exist. Each has a meaningful shortfall. tSS occupies the white space between all three.

More manual work More automation
More staff pressure More support
More leakage More control
Capability
VA AgenciesHello Rache, Belay
Software PlatformsTebra, AthenaOne
PE-Backed MSOsEyeCare Partners
The Saffron Solution
People & Support
Dedicated Human Operator
Generic
No
Yes
Managed PEO
Multilingual Patient Support
Rarely
No
Varies
Native multilingual PEO
Operational Management
You manage them
Empty cockpit
Yes
Full ownership
Technology & Automation
Integrated Technology Stack
No
Yes
Partial
50+ HIPAA Apps
AI & RPA Automation
No
Limited
Limited
Full Agentic AI
Cost & Ownership
Physician Keeps Independence
Yes
Yes
You become employee
Always
Technology Cost to Practice
Low VA fee
High per-provider fees
Ownership trade-off
$0 Software Cost

Built for practices that want speed, visibility, and fewer operational gaps — without giving up ownership.

Book a Demo at Outliers

Competitor categories referenced by type, not name, per our internal guidance. tSS respects all alternatives — we simply occupy a different space.

Your Practice, Our Platform

Built for Independent Ophthalmology

Solo / Small Practice
(1–3 Physicians)

Pain: You're doing too much yourself. Clinical time is being lost to admin burden.

tSS gives you back your clinical focus. The PEO handles patient communication and the admin layer — you handle patients.

Multi-Physician Group
(4+ Physicians)

Pain: Operational inconsistency. Referral leakage. Surgical coordination gaps. Infrastructure that hasn't kept up with growth.

tSS closes those leaks — referral capture, surgical coordination, real-time dashboards across all locations and providers.

Most Common Fit at Outliers

Premium Refractive Practice
(LASIK / Cataract Focused)

Pain: Conversion from consult to surgery. Premium patient experience expectations. Referral network management.

tSS closes the conversion loop — from first contact through pre-op, surgery scheduling, and post-op follow-up automation.

Attending Outliers 2026?

Book 15 Minutes With Andrew Sherman

Get a practical conversation about where your practice is losing momentum across patient flow, referrals, and front-office execution, then leave with the clearest next step.

Andrew Sherman
Andrew Sherman Global Business Development Manager The Saffron Solution
+1-424-842-4524 sales@thesaffronsolution.com thesaffronsolution.com

Andrew leads human-first outreach and demo conversations for practices that are running on too many systems, too few staff, and not enough hours in the day. He will help you identify the operational gap and show how tSS closes it with aligned people, process, and technology.

Human-First Demos Workflow Strategy Practice Fit Calls
01
Find the hidden leakage Missed callbacks, referral gaps, no-shows, and admin drag.
02
See the operating model How one platform aligns staff, software, and patient flow.
03
Leave with next actions A practical rollout path tailored to your practice stage.
15 min strategy session
1 plan clear next step
Fast reply sales team follow-up
Private practice strategy session

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Common Questions

Before You Book That Demo

No. We integrate with your existing EHR and practice management system — we don't replace it. Your clinical workflows stay exactly as they are. We add the operational and patient engagement layer on top.

The PEO is a trained, HIPAA-certified professional dedicated exclusively to your practice. They handle patient communication, appointment confirmation, recall outreach, no-show management, referral follow-up, and more — in your patients' languages. They are managed by us but accountable to your outcomes.

Yes. The entire 50+ application technology stack is included at no additional software cost. There are no per-provider fees and no per-patient charges. What you invest in is the human operational layer — the PEO — and the managed transformation. The technology is the scaffolding.

The clearest ROI typically appears between months 6 and 18. The first three to six months involve integration, adjustment, and learning. Early improvements in no-show rates and patient communication are often visible within 90 days. Full operational transformation — the compounding ROI — materializes between month 12 and 18.

Yes. All applications are hosted on AWS GovCloud private cloud — government-grade security and full HIPAA compliance for every data workflow, employee, and communication channel. Our PEOs are HIPAA-certified. All messaging, forms, and data handling meet federal compliance standards.

Book the 15-minute meeting. We'll map your biggest operational leak and give you an honest assessment of whether tSS is the right fit. No obligation, no aggressive pitch — just a straightforward conversation about your practice. Most practices that weren't sure they were a fit, were.

Your Practice Doesn't Need
More Software.

It Needs an Operating System.

Attending Outliers 2026? Book 15 minutes with our team. We'll show you the fastest automation path to stop the leakage and start the transformation.

Book My Demo at Outliers Visit Full Website

Scan the QR code at our booth  |  Ask us one question: "How much hidden operational friction exists in your practice today?"

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