SERVICES
PATIENT ENGAGEMENT
According to Amanda Le’s LinkedIn writeup, “Patient Reactivation: Strategies, Tips and Best Practices”,
“Losing a patient is costly. While the majority of businesses agree it is cheaper to retain customers than it is to find new ones, only 30 percent deploy effective strategies to win back lost customers.
the Saffron Solution believes that it is crucial to sustain the ones who already have experienced your services and know how your practice actually works. Enrolling new patients is important but retaining the existing or past patients is inevitable.
the Saffron Solution-Success Through Persistent Reactivation Calls
Our efforts are not only persistent towards reactivating the patents, but also towards the on-time reminders for patient’s appointments.
360 Degree the Saffron Solution Approach:
- Consistent 3 efforts for reaching out to reactivate
- Immediate call back to the call been missed
- Time strategic 3 calls to the No-Show or Cancelled Patient
- Defined frequency for reminding patients of their upcoming appointment
the Saffron Solution – Reactivation Attempts
